We are currently unable to process same-day deliveries. Kindly contact us at diana@StickieMama.com BEFORE placing an order for urgent purchases. We cannot promise your desired collection time slot is available.
To avoid delays, please ensure that a representative is available at the stipulated delivery address during working hours to sign for your package.
Default shipping rates are calculated based on total weight via Singpost Tracked International Parcels. However, we are able to ship via Qxpress Delivery internationally at a more affordable rate - kindly get in touch with us for a quote based on your order's total weight.
Occasionally a package may get lost in transit. StickieMail will not be liable for any lost or delay of international package once they have been despatched.
All sales are final. We only accept returns due to manufacturer's defects for a 1-for-1 exchange; if the item is out of stock, refund is then applicable. We do not refund, exchange or issue credit notes on sale items, preorder items and gift cards. Please do not send your purchase back to the manufacturer.
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you an exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. *Additional non-returnable items: Gift cards
I have questions not covered in this section. What do I do?
We are sorry you could not find the answers to your questions in this section. Please send us your enquiries via our contact form. We aim to respond to you within 3-5 working days. Thank you!